Homebridge Precast Return Policy

We take great pride in the craftsmanship and durability of our GFRC products. Each piece is made to order and inspected prior to shipping to ensure it arrives in perfect condition.

Eligibility:

You may request a return within 30 days of delivery if your item arrives damaged or defective. To be eligible for a return, the product must be unused and in its original condition.

Process:

Please contact our support team at [anthony@homebridgepc.com ] within 30 days of delivery. Include your order number and photos of the item and packaging so we can assess the issue. Once approved, we will issue a return authorization and provide shipping instructions.

Return Shipping Costs:

Return shipping costs are the responsibility of the buyer unless the return is due to damage or defect caused during shipping. Because our products are large and heavy, typical return freight costs range from $150–$250, depending on size and location. We’ll provide an exact quote before authorizing your return so there are no surprises.

Refunds:

Refunds are processed after inspection of the returned item. Approved refunds will be issued to your original payment method within 5–10 business days.

Non-returnable items: Custom or special-order pieces cannot be returned unless damaged or defective upon arrival.

Exchanges:

We’re happy to offer exchanges for products that arrive damaged or defective. If you’d prefer to replace your item instead of receiving a refund, we’ll arrange shipment of a new unit once the original has been received and inspected. For other exchanges, such as changing to a different size or style, additional shipping charges may apply.